How to Contact Customer Service
Our support team is available 24/7 to help with any questions or issues.
Quick Answer
Email: support@priceroom.co
Live Chat: Available on website 24/7
Contact Form: priceroom.co/support/contact
Response Time: Usually under 2 hours
Contact Methods
1. Email Support
Best for:
- Non-urgent questions
- Detailed inquiries
- Attaching documents
- Need written confirmation
Email: support@priceroom.co
Response time:
- Usually within 2 hours
- Maximum 24 hours
- 24/7 availability
When emailing, include:
- Booking reference (if applicable)
- Clear description of issue
- Screenshots (if helpful)
- Your contact information
2. Live Chat
Best for:
- Quick questions
- Immediate help
- During booking process
- Simple issues
Access:
- Bottom right of website
- Click chat bubble icon
- Available 24/7
Average response:
- Under 2 minutes
- Real person (not bot)
- Instant messaging
3. Contact Form
Best for:
- Structured inquiries
- Specific categories
- Feedback
- Complaints
Access:
- Support Contact Page
- Select issue category
- Fill in details
- Submit
Response time:
- Within 2-4 hours
- Email confirmation sent
4. Phone Support (Coming Soon)
Future availability:
- Toll-free numbers
- International numbers
- Callback service
What We Can Help With
Booking Assistance
✅ Making a reservation ✅ Finding best rates ✅ Understanding Deal Scores ✅ Comparing suppliers ✅ Group bookings ✅ Special requests
Managing Bookings
✅ Viewing confirmation ✅ Downloading invoice ✅ Modifying reservation ✅ Cancelling booking ✅ Refund status ✅ Date changes
Payment Issues
✅ Payment failed ✅ Pending charges ✅ Refund timing ✅ Currency questions ✅ Invoice issues ✅ Tax questions
Technical Support
✅ Website issues ✅ Account problems ✅ Login help ✅ App support ✅ Search not working ✅ Booking errors
General Inquiries
✅ How PriceRoom works ✅ Supplier information ✅ Partnership opportunities ✅ Media inquiries ✅ Feedback ✅ Suggestions
Before Contacting Us
Check Our Help Center
Many questions answered here:
Search function:
- Type your question
- Instant results
- Detailed articles
Find My Booking
For booking-related questions:
- Use "Find My Booking" tool
- Enter email + reference
- View booking details
- May answer your question
Check Your Email
Confirmation emails contain:
- Booking details
- Cancellation policy
- Supplier contact
- Hotel information
- May have your answer
When Contacting Support
Have Ready
For booking issues:
- ✅ Booking reference number
- ✅ Email used for booking
- ✅ Guest name
- ✅ Check-in date
For payment issues:
- ✅ Transaction ID
- ✅ Last 4 digits of card
- ✅ Amount charged
- ✅ Date of charge
For account issues:
- ✅ Email address
- ✅ Account details
- ✅ What you're trying to do
Be Specific
Good example: "I booked hotel ref #12345 but haven't received confirmation email. I checked spam folder. Booking was 2 hours ago. Email used: john@example.com"
Less helpful: "Haven't got email"
Include Screenshots
Very helpful for:
- Error messages
- Payment issues
- Website problems
- App issues
- Unexpected behavior
Response Times
Expected Timeline
Live Chat:
- Connect: Under 2 minutes
- Resolution: 5-15 minutes average
Email:
- Acknowledgment: Within 1 hour
- Full response: 2-4 hours
- Complex issues: Up to 24 hours
Contact Form:
- Email confirmation: Immediate
- Response: 2-4 hours
Priority Support
Urgent issues handled first:
- Check-in today
- Payment errors during booking
- Can't access booking
- Emergency situations
Mark as urgent when:
- Check-in is today
- Critical issue
- Time-sensitive
During Your Stay
Hotel-Related Issues
Best to contact:
-
Hotel directly first
- Room issues
- Hotel services
- On-property problems
-
Then contact us if needed
- Hotel can't resolve
- Booking discrepancies
- Serious issues
We can help with:
- Verifying booking with hotel
- Supplier coordination
- Documentation
- Complaint escalation
Emergency Contact
24/7 emergency support:
- Email: support@priceroom.co
- Mark subject: URGENT
- Live chat: Available always
What qualifies as emergency:
- Can't check in
- Hotel overbooked
- Safety concerns
- Booking not found
After Your Stay
Follow-Up
We can help with:
- Invoice requests
- Receipt queries
- Billing issues
- Refund requests
- Complaint resolution
Feedback
Share your experience:
- Email us your feedback
- Rate your stay
- Review the hotel
- Suggest improvements
Language Support
Currently Available
Support in English:
- Chat
- Contact form
Coming Soon
Additional languages:
- French
- German
- Spanish
- Italian
- Portuguese
- And more...
Response Quality
What to Expect
Our team:
- ✅ Knowledgeable about bookings
- ✅ Access to supplier systems
- ✅ Can make changes
- ✅ Empowered to help
- ✅ Friendly and professional
We aim for:
- First-contact resolution
- Clear explanations
- Helpful solutions
- Professional service
Escalation
If Not Satisfied
Escalation process:
- Ask to speak to supervisor
- Request manager review
- Formal complaint process
- Executive escalation
We want to help!
- Every issue taken seriously
- Resolution-focused
- Customer satisfaction priority
For Hotels/Partners
Business Inquiries
Different contact:
- Email: partners@priceroom.co
- Partnership team
- Business hours response
Partner support:
- Account management
- Technical integration
- Rate management
- Property listings
Tips for Fast Resolution
Do This
✅ Provide booking reference ✅ Be specific and clear ✅ Include relevant details ✅ Attach screenshots ✅ Check spam folder for responses ✅ Reply to same email thread
Avoid This
❌ Multiple contacts for same issue ❌ Vague descriptions ❌ Missing booking reference ❌ Not checking email ❌ Creating new threads
FAQ
Q: Is support really 24/7? A: Yes! Email and chat available all day, every day.
Q: Do you have phone support? A: Coming soon. Currently email and chat only.
Q: How long until I get a response? A: Usually under 2 hours, often much faster.
Q: Can I get help in my language? A: English currently. More languages coming soon.
Q: What if it's an emergency? A: Email with URGENT in subject or use live chat.
Q: Can you call me back? A: Not yet, but callback service coming soon.
Contact Us Now
Ready to Get Help?
Choose your method:
📧 Email: support@priceroom.co
💬 Live Chat: Click bubble on website
📝 Contact Form: Submit here
⏰ Available: 24/7/365